# Titus Expert Support — An expert is already watching

> The last mile from "something's wrong" to "someone's on it."

Today, when something goes wrong on your site: someone calls someone. Describes the problem over the phone. Waits for them to drive out. Hours lost. Maybe a full day.

Now imagine this: something goes wrong, and a specialist who can already see your site through AI-powered cameras says, "I see it. Here's what to do."

## The problem in numbers

- **800 hours** — average unplanned downtime per year
- **26%** — of facilities use any kind of real-time monitoring
- **Two-thirds** — can't visualize the condition of their most critical equipment

You're paying for expertise that shows up after the damage is done.

## How it works

1. **Deploy** — Titus deploys the cameras. AI monitors your operation 24/7.
2. **Detect** — When something looks wrong — or when you call in — a domain expert is already watching your site.
3. **Guide** — Real-time guidance through the same cameras that monitor your operation. No phone tag. No driving out. No guessing.
4. **Learn** — Every problem solved becomes a pattern the AI recognizes next time. Problems solved once are solved everywhere across all your sites.

## Why this gets better over time

Every expert interaction teaches the AI. The first month, humans handle most issues. By month six, the AI is flagging and often resolving problems before your team even notices them. But you still have experts on standby for the hard stuff. And you're still paying the same flat monthly rate — so the value just keeps going up.

## What it costs

$2K–10K per month per site, depending on coverage and expertise level. No long-term contracts. Cancel anytime.

Caterpillar and John Deere both run 24/7 remote monitoring centers for their biggest customers. We're making that capability available to every facility — not just the Fortune 500.

[Contact us](/contact) — talk to us about Expert Support.